Ordering Information & Policies
Minimum Order:
$50.00 Minimum wholesale order.  $15.00 surcharge on orders under minimum.  International minimum $100.00. The minimum may be waived for businesses buying quantities of samples (.02 oz. size).
Minimum order amount is waived for new customers on the first order. A $30.00 NSF check charge - $50.00 collection charge. Unpaid balances accrue interest at 18% per annum. A $1.00 minimum monthly statement charge may be applied.
Will Call Minimum order $100.00 no exceptions.
Hours are strictly between 10 am to 4 pm  Monday - Friday.
Order Desk Hours:
(PST): Monday thru Thursday: 8:00am to 5:00pm, Friday: 8:00am to 4:00pm.
Contact Phones:
800-289-8427, fax: 503-631-2424, local: 503-631-4488.
Payment Terms:
We accept all major credit cards. Visa, MasterCard, American Express & Discover. Net 30 day credit account on approved credit.

We accept bank wire transfers. (There is a $15.00 bank surcharge for transfers). International Orders $10,000.00 and over must be paid by Bank Wire.

We do not accept prepaid orders with checks by mail.

Shipping Terms:
F.O.B. Factory at 20949 S. Harris Road, Oregon City, Oregon 97045. Unless explicitly agreed upon otherwise, Liberty does not accept responsibility for delayed order fulfillment or delivery.

Qualifying orders are shipped UPS Ground Residential, unless specified otherwise. Customer is responsible for published shipping cost based on the service they choose. Use the comments field on your online order form to enter such information.

A 20% return charge plus accrued shipping expenses will be charged to customers who reject or are nor available to accept delivery.

Large international shipments need special arrangements for shipping & determination of cost.  Start the process by please telling us how you would like your order handled. International orders of small to moderate size are shipped International Express unless specified otherwise. US postal international orders have a $7.50 customs document/trip fee.

 

Additional Handling Charges:

Shipment of all fixed oils, distillate waters and butters that are filled in 5 gallon buckets/pails, will incur additional handling charges. Items shipped via UPS or FedEx in 5 gallon or larger buckets/pails will have additional shipping charges of $8.75 per bucket/pail. This is the current additional handling charge for both UPS and FedEx.

This additional handling charge also applies to essential oils filled in large (20-25lb) metal canisters. To relieve our customers of the full expense of the UPS and FedEx additional handling charge, our policy is to box these canisters. We do charge a $4.00 per canister boxing fee for this service.

Fed Ex Pickup Fee:

There is a $4.00 per package pick up fee charge by FedEx for all orders. This includes FC orders as well. This $4.00 per package fee will be added to all FedEx orders shipped.
 

Returns:
On all current accounts, Liberty provides free pickup for qualifying returns. Call to receive a return authorization number (RMA) and instructions. Manufactured goods may be picked up for credit if received between 60 and 120 days from our ship date, and if in clean and saleable condition. 

Bulk products are returnable in the event of shipping error, defect, or damage only. 
Orders subject to shipping error, defect or damage may be returned within 20 days to qualify for a no-charge pickup. 

Note: A 10-20 percent restock fee is charged for items returned for reasons other than defect, damage or misshipment.

Insurance

&

 Damaged

 Shipments:

Liberty's policies provide secondary insurance on all of our FOB shipments.  Lost packages are excluded from insurance coverage on untrackable services selected by customers. Upon being provided evidence of loss or damage, Liberty will act immediately to replace the loss or damage without waiting for a determination by the shipper. Liberty coordinates the filing of any damage claims and immediately replaces your shipment expeditiously! Do not sign for a shipment until you have checked for external damage. If a shipment is damaged, save all packaging & containers for damage inspection by our shipping company. Contact us immediately. In order to ensure your interests are served and needs met, we need your timely cooperation.
Back Orders:
Out-of-stock items occasionally occur. Out-of-stock items over $15.00 are automatically back ordered unless requested otherwise. To avoid unwanted shipments (and their accompanying costs), advise us when ordering how you would like to have an out-of-stock item handled.
Order Correction:
If you wish to make an order correction we prefer that you call us to ensure the change is made timely.  If you send an email, be sure to put "order correction" in the subject and also reference the web order number. 
Price Fluctuation:
Bulk ingredient prices reflect recent listings, and are updated regularly. However, essential oils, botanical extracts, and herbs are commodities subject to market fluctuations. On occasion our current price for an item may be at variance with our pricing at our website.  We accept no liability for errors in pricing on our website.  Our Essential and Fixed Oils 16 oz and lower are filled by BY HAND and BY VOLUME. Slight fluctuation of fill levels is possible. Larger Bulk orders are filled by WEIGHT.  For orders featuring items of large quantities (16 oz. and up), you may wish  to call 1-800-289-8427 for price confirmation, or request a fax confirmation. Price commitment can only be made prior to payment.

Information Policies:

Liberty Natural does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. If you contact Liberty Natural Products, Inc., the information provided is not intended as medical or professional advice, nor can it be relied upon for medical, legal or financial decisions. In no event shall Liberty Natural Products, Inc. be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Liberty Natural Products, Inc.  We assume no liability for errors in pricing on our website.

Intellectual Property:

You may view Liberty Natural Products, Inc.’s web site using a Web browsing application. Permission to reprint, digitally reproduce any page, duplicate text from a page, or to duplicate graphic material is expressly prohibited without permission.  Ordering customers have the permission to download catalog, pricing information, MSDS, and C of A information for their private and internal use. Copyright Liberty Natural Products, Inc. 2007.