As of
March 26, 2020 UPS has suspended all service guarantees for all shipments from
any origin to any destination including expedited services such as Next Day Air.
We are not able to refund shipping charges for delivery delays.
At this time USPS Priority shipments are not guaranteed and we are not able to
refund shipping charges for delays. We highly recommend taking this into
consideration if transit and delivery times are a factor.
GENERAL SHIPPING POLICIES:
Our shipping rates are
calculated directly from our shipping carriers based
on the dimensions, weight, travel distance and value of each package. We have
maintained the lowest possible prices of our products for our customers and
continue to do so without subsidizing the cost of the shipping within our
product pricing. Customers are responsible for published shipping costs
based on the carrier and service they select.
If you wish to
be contacted with the cost of shipping before your payment is processed please
leave a note in your order or let our customer service representatives know
when placing your order.
Liberty
Natural must be notified of shipment errors within 30 days of receipt. At this
time determination of how to correct the shipment will be made.
Liberty Natural is not responsible for refunding the cost of shipping on any orders that are delayed for reasons outside of our control.
We strive to have orders shipped within two business days from the date an order was placed. Occasionally additional processing time is needed. Liberty Natural cannot expedite shipping free of charge if a delay occurs. Please notify our sales representatives if you are in need of a product by a certain time. They can assist you in determining the best shipping option and if a same day order is needed.
It is the
customer’s responsibility to ensure the delivery address is correct. Liberty
Natural is not responsible for packages delivered to an address that was not
accurately input or updated.
ADDITIONAL HANDLING CHARGES:
Shipment of all fixed oils, distillate waters and butters that are filled in 5
gallon buckets/pails, will incur additional handling charges. Items shipped via
UPS or FedEx in 5 gallon or larger buckets/pails will have additional shipping
charges of $15.00 - $18.00 per bucket/pail. (07.11.2021)
This additional handling charge also applies to essential oils filled in large (20-25lb) metal canisters. To relieve our customers of the full expense of the UPS and FedEx additional handling charge, our policy is to box these canisters. We do charge a $4.00 per canister fee for this service.
DAMAGED, LOST OR STOLEN SHIPMENTS:
Unfortunately,
damage in transit sometimes occurs. Please contact as soon as damages are
discovered so that a claim may be expedited and we can assist with fulfilling
your order in a timely manner.
The shipping method of the replacement order is determined on a case by case
basis.
Liberty Natural and its shipping carriers are not responsible for theft, damage or missing contents that occur to any parcel after successful delivery to the correct address.
If you’re not able to have your packages securely delivered, we recommend having your order shipped to your office, or store/post office for pick up. You can also schedule a UPS delivery for a time convenient for you or request a signature upon delivery for an additional $5.25.
DOMESTIC SHIPPING:
Please follow the
link below for more information regarding limited UPS services due to the
Coronavirus. Included is information regarding Suspension of Service Guarantees
and Delivery Signatures. At this time we cannot issue guaranteed service
shipment refunds. Please note, we must be notified prior to shipment if your
delivery address will not able to receive your package. If a change of delivery
address or delivery day after shipment occurs, it is subject to fees from UPS
starting at $17.00 per package.
https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page
Most Domestic orders are shipped via UPS Ground. There may be occasions when USPS Priority and USPS Parcel Select are utilized, unless requested otherwise at the time the order is placed.
INTERNATIONAL SHIPPING:
International shipping: $250.00 minimum order to qualify for wholesale
pricing.
International orders are subject to additional processing and shipping time. We
cannot guarantee processing or transit time. Same Day services must be approved
by our shipping department. This is applicable to all orders shipping to
repacking and forwarding companies.
International
orders are shipped UPS, unless requested otherwise by customer at the time the
order is placed. Please indicate shipping preference when ordering: UPS
Worldwide Expedited, UPS Worldwide Express Saver, UPS Worldwide Express, USPS International
Priority, DHL or FedEx.
FEDEX SHIPPING:
Liberty Natural does not have daily FedEx pickups, and must be scheduled in advance. Due to this, orders shipping FedEx require an additional business day of processing time.
FREIGHT SHIPPING:
Freight
orders are subject to additional processing and preparation time. Same Day
services are not available for freight orders.
Freight orders ship using UPS Freight unless requested otherwise. Using carriers outside of UPS Freight or through a broker may result in shipping delays. LTL freight is not a guaranteed service and we cannot issue refunds for delivery or service delays.
At the time of placing your order, please provide delivery details including dock hours, a phone contact for delivery location, and if a lift gate service is needed.
Any additional services such as a redelivery attempt or lift gate needed not disclosed at the time of placing your order will be billed to your account, or the card used when your order was placed.
DANGEROUS GOODS SHIPPING GENERAL INFORMATION:
Orders containing dangerous goods may experience additional processing time,
exceeding 2 business days.
Most orders containing dangerous goods will ship with absorbent material per
shipping regulations.
UPS DANGEROUS GOODS INTERNATIONAL
SHIPPING:
Liberty Natural will no longer be able to ship products classified by IATA as
dangerous goods outside of the United States and Canada. If you have placed an
order that includes one of these products for International shipment, your
order will be placed on hold until a member of our customer service department
can contact you. Thank you for your patience and understanding during this transition.
USPS DANGEROUS GOODS SHIPPING:
USPS strictly prohibits the shipment of dangerous goods internationally. We are
only able to accommodate international dangerous goods orders through UPS.
Orders shipping domestically that contain dangerous goods must be shipped via
USPS Parcel Select Ground Service. Priority shipping is allowable in certain
sample size orders only. Please note, your order may be broken up into several
boxes due to regulations regarding quantities allowed per box. Quantities
allowed per box vary by the flash points of oils and classification of the
product.
Per regulations, we can ship up to 32oz of our tinctures in a single box USPS
Parcel Select.
Orders shipping
to Alaska or Hawaii via USPS Parcel Select may take 3-6 weeks for delivery.
DANGEROUS GOODS REPACKING:
Dangerous goods quantities purchased above 33oz can be shipped through a dangerous goods repacker. Contact us for a list of repackers frequently used by our customers.
Please note, you
are responsible for the shipping costs to the repacker, repacking fees, as well
as any other arrangements. Liberty Natural is not responsible for damages, lost
packages, or other issues that occur between the repacker and delivery address.
We must be notified at the time of placing your order that you are using
repacker.
PACKAGING MATERIALS:
Liberty Natural strives to keep our carbon footprint to a minimum by using materials such as Geami WrapPak, starch packing peanuts and K-Sorb® absorbent to protect your items through the shipping process.
Geami WrapPak is
a reusable, recyclable and compostable paper alternative to plastic bubble
wrap. Our packing peanuts are corn and potato starch based, manufactured
locally and 100% compostable and dissolvable in water.
Most dangerous
goods products are packed with an absorbent required by shipping regulations.
Liberty Natural uses K-Sorb® which is manufactured from recycled cellulose
fiber. It is a non-carcinogenic and a low dust alternative to vermiculite.
You may occasionally find our products packed with less sustainable materials, such as plastic bubble wrap, Styrofoam peanuts or vermiculite. These products are often being reused and are not our regularly used materials.