CONTACT US:
1-800-289-8427
503-631-2424 Fax
Liberty Natural Products, INC
20949 S. Harris Rd.
Oregon City, OR 97045
NEW PHONE HOURS :
Monday -
Friday 8:00 a.m. - 4: p.m. (PST)
Closed: Saturday, Sunday & Major Holidays
WILL CALL PICKUP
HOURS:
MINIMUM ORDER:
Domestic shipping: $50.00 minimum
order to qualify for wholesale pricing.
International shipping: $250.00 minimum order to qualify for wholesale pricing.
Will Call pickup: $100.00 minimum order
***Exceptions: Businesses purchasing samples (.02 oz. sizes).***
$15.00 surcharge for orders placed
under the minimum.
Order
minimum is waived for new customers on their first order .
Customer is responsible for
published shipping cost based on the carrier and service they choose.
ORDER FULFILLMENT:
Liberty Natural strives to fulfill
all orders to be shipped within two business days.
For instance: an order placed
after 9:00am on Monday, is filled on Tuesday, to be shipped on Wednesday.
However, occasional delays do occur.
SAME DAY ORDERS:
Liberty Natural does provide an
option for orders to be shipped the same day as they are placed.
There is a $20.00 Same Day service fee for this option, that will be added to
your invoice.
Same Day orders must be placed
PRIOR to 12:00 p.m. Pacific Standard/Daylight Time.
We are not able to accommodate "add-on" items to Same Day service.
If, for any reason Same Day
service is not available for your order, a Customer Service Representative will
contact you.
ORDER CORRECTIONS OR
ADDITIONS:
We
understand that you may occasionally need to make an adjustment to your order.
If
you wish to make a change to your order, we prefer that you contact us via
phone, to insure that the correction is made in a timely matter.
If you are making a change via email, please enter "order correction"
in the subject line. Be sure to reference either your web order or invoice
number.
***Changes
or additions may cause a two day delay to your order***
OUT OF STOCKS &
BACK ORDERS:
Unfortunately, out of stock items
occasionally occur. If Customer Service sees that an item is out of stock when
you order is placed, they will do their best to notify you.
Out of stock items that are over
$15.00 are automatically back ordered, unless previously requested otherwise.
Customers will be notified when
Back Order items are once again available and of the current pricing. Due to
fluctuating prices, we cannot guarantee that the current pricing will be the
same as the original order. Customer will be responsible for shipping charges of
back order. Orders will not be shipped without customer approval.
PAYMENT TERMS:
Liberty
Natural accepts: Visa, MasterCard, Discover & American Express for orders
under $7,500.00.
Domestic orders over $7,500.00 may
be paid via:
Credit card- with 3% credit card fee.
Bank wire- with $15.00 bank wire fee added.
Check- additional processing time applies.
International orders over
$7,500.00 may be paid via:
Credit card- with 3% credit card fee.
Bank wire- with $15.00 bank wire fee added.
Net 30 accounts available upon
approved credit.
All credit card payments will be processed at the time of shipment (No
Exceptions).
CUSTOMER
SERVICE/PRODUCT RESOLUTION:
In the event that you have an
issue with either an item that you have purchased from Liberty Natural
Products, Inc, or with the level of customer service that you have received,
please contact us at one of the contacts listed below:
BY PHONE: 1-800-289-8427
BY EMAIL: sales@libertynatural.com
Your
issue will be directed to the proper department for resolution. Please expect
to be contacted by a staff member within 2 business days.
RETURNS:
Liberty Natural must be notified
of defect or damage to product or shipment errors within 30 days of receipt. At
this time determination of how to correct the shipment will be made.
A restock fee of 10-20% may be
charged for items returned for reasons other than defect, damage or mis-shipment. This fee may also be applied for unauthorized
returns.
DAMAGED SHIPMENTS:
Unfortunately, damages in transit
sometimes do occur. Please, contact as soon as damages are discovered so that a
claim may be expedited and so that we may assist with fulfilling your order in
a timely manner.
Please be prepared to provide photo of both shipping
packaging and damaged product.
CofA
& SDS:
CofA & SDS information is available & printable on most
product information/pricing pages of our website.
It is the responsibility of the Purchaser to examine the product
CofA to ensure that the product and the product shelf
life meets your companies individual needs. Regardless of any stipulations
listed on the Purchasers Purchase Order. All returns for purpose of
expiration will be at the expense of the Purchaser.
PRICE FLUCTUATION:
Bulk ingredient prices reflect
recent listings, and are updated regularly. However, essential oils, botanical
extracts, and herbs are commodities subject to market fluctuations. On occasion
our current price for an item may be at variance with our pricing at our
website. We accept no liability for errors in pricing on our website.
FILLING POLICIES:
Our Essential and Fixed Oils 16 oz
and lower are filled BY HAND and BY VOLUME. Slight fluctuation of fill levels
is possible. Larger Bulk orders are filled by WEIGHT.
For
orders featuring items of large quantities (16 oz. and up), you may wish to
call 1-800-289-8427 for price confirmation, or request a fax confirmation.
Price commitment can only be made prior to payment.
INFORMATION POLICIES:
Liberty
Natural does not offer medical advice, nor is anything contained on its pages
intended to constitute professional advice for medical diagnosis or treatment.
If you contact Liberty Natural Products, Inc., the information provided is not
intended as medical or professional advice, nor can it be relied upon for
medical, legal or financial decisions. In no event shall Liberty Natural
Products, Inc. be liable for any damages including, but not limited to, direct,
indirect, incidental, special, or consequential damages (including without
limitation, damages for loss of business income or profit, business
interruption, loss of data, manufacturing damages, or any other loss
whatsoever) arising out of, or in connection with Liberty Natural Products,
Inc.
INTELLECTUAL POLICIES:
You may view Liberty Natural
Products, Inc.’s web site using a Web browsing application. Permission to
reprint, digitally reproduce any page, duplicate text from a page, or to
duplicate graphic material is expressly prohibited without permission. Ordering
customers have the permission to download catalog, pricing information, MSDS,
and C of A information for their private and internal use. Copyright Liberty
Natural Products, Inc. 2022.