My Account FAQ

Existing Accounts:
If you have an existing account with us and have not used our online Account Management system before you will need to get your temporary password to login to your account.  If you have ordered before you have an existing account.

You can use the Password Lookup form on the My Account window to have your password emailed to you. Your initial login name will be your email address you have on file with us. 

If you are unable to get your temporary password and login to your existing account please give us a call and we will help you login for the first time at 800-289-8427.

Once you have logged in you can then change your login name and password with the Change Login Name/Password form on the Account Management window.

New Accounts:
If you do not have an existing account with us then we will create one when you place your first order and email you your temporary login name and password.

Invoice History and Order Tracking
You can lookup past invoice's using the Order History link. This will also show you the tracking numbers which you can click on to track your orders. When you select an invoice you can then click on individual product numbers to navigate to that product.

Customer Service:
Our Web Customer Service System is now operational. It allows you to submit support request tickets and manage them with your My Account.

If you have any questions on using any of the features of the My Account management system give us a call